Terms & Conditions
vivo4d Malaysia

In this document, "vivo4d", "we", and "platform" refer to the official vivo4d website at vivo4d.biz along with all services, games, and products offered on it. "Member", "player", or "you" refers to any individual who has registered an account on vivo4d or uses the platform in any capacity.

By completing the registration process on vivo4d — including checking the "I agree to the Terms & Conditions" box — you make a binding declaration that you have read, understood, and agree to comply with all terms and conditions set out in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

Vivo4d reserves the right to interpret these terms and conditions at any time. Our interpretation is final in all dispute situations relating to the use of this platform.

To register and use vivo4d's services, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age or older on the date of account registration.
• Not a citizen or resident of any country where online gambling is strictly prohibited.
• Register in your own name only — registering on behalf of another person is strictly prohibited.
• Never previously banned or suspended from any online gambling platform for fraud or breach of terms.
• Not currently experiencing a serious gambling addiction. If you feel you may have a problem, we encourage you to use the self-limit features available on vivo4d or reach out to a relevant support organisation.

Each player is only permitted to hold one (1) active account on vivo4d at any time. Any attempt to open a second account — whether using the same or a different identity, a different phone number, or a different email address — is a serious violation that may result in the termination of all associated accounts and forfeiture of all winnings.

You are fully responsible for ensuring that all information provided during registration is accurate, complete, and up to date. vivo4d reserves the right to request identity document verification at any time, particularly before processing your first withdrawal or when suspicious activity is detected on your account.

Vivo4d only accepts deposits in Malaysian Ringgit (RM). All transactions are processed within the stated timeframe and the minimum deposit is RM20 for most payment methods.

All deposits must be made from an account or digital wallet that is registered under your own name. Deposits from third-party accounts — including those of family members or a spouse — are strictly prohibited and may result in account suspension and further investigation. vivo4d reserves the right to return any deposit that does not meet this requirement.

Vivo4d does not charge any transaction fees on deposits made by members. However, some payment providers may impose their own small fees independently, which are beyond vivo4d's control.

Withdrawals at vivo4d are processed quickly and transparently. The following withdrawal terms and procedures apply to all members:

• The minimum withdrawal amount is RM50 for all methods.
• Withdrawals must be made to the same account or e-wallet used for the deposit — or to a verified bank account held in your name.
• New players making their first withdrawal may be required to submit a copy of their identification document (MyKad) for KYC (Know Your Customer) verification purposes.
• Standard processing time is between 5 to 30 minutes for standard withdrawals, and up to 24 hours for larger amounts or those requiring additional security verification.
• Vivo4d reserves the right to hold withdrawals for up to 72 hours if unusual account activity is detected or compliance requirements need to be fulfilled.

Vivo4d does not charge any processing fees on withdrawals. Any fees imposed by third-party payment providers are beyond vivo4d's responsibility.

Vivo4d offers a wide range of bonuses and promotions to members — from a welcome bonus of up to RM388 to daily VIP rebates and seasonal promotions for Malaysian celebrations such as Hari Raya Aidilfitri, Chinese New Year, and Deepavali. All bonuses are subject to the following terms:

• Each bonus carries a wagering requirement varies, typically between 5x and 20x the value of the bonus received. The exact terms for each bonus are stated on its respective promotions page.
• Bonuses cannot be converted directly to cash — they must first be used for gameplay until the wagering requirement is met.
• Each player is entitled to receive the welcome bonus only once only. Any attempt to claim the same bonus more than once through multiple accounts is a violation of our terms.
• Vivo4d reserves the right to revoke any bonus at any time if there is evidence of abuse, fraud, or a breach of the terms associated with that bonus claim.
• Bonuses carry a validity period as stated. Any unused bonuses or unfulfilled wagering requirements within the specified period will expire automatically.

For sports-related promotions such as Malaysia Super League, EPL, or badminton betting, additional bonus conditions may apply depending on the bet type and market selected. Please check the current promotions page for the latest details.

All games on vivo4d — including slots, live baccarat, blackjack, progressive jackpot games, and Sports Betting — are operated on verified and licensed systems. The following general rules apply across all game types:

• All casino games use RNG (Random Number Generator) that has been audited and certified by independent international bodies. The fairness of every round or card hand is guaranteed.
• Sports Betting — including the Malaysian Super League, EPL, BWF badminton, esports, and more — carries varying minimum and maximum bet limits depending on the sport and market. These limits are subject to change based on the event and prevailing conditions.
• In the event of a technical issue (server disruption, disconnection) during an active game, vivo4d will rely on server records to determine the valid outcome. vivo4d's decision in such matters is final.
• Vivo4d reserves the right to void or suspend any game or bet where there is evidence of irregularity, odds pricing errors, or unusual circumstances requiring investigation.
• For Sports Betting — if an event is cancelled or postponed by more than 36 hours, all related bets will be refunded to the player at the full original stake value.

Vivo4d maintains a zero-tolerance policy against fraud, abuse, and unethical conduct. The following activities are strictly prohibited and will result in immediate action being taken against the account in question:

• Identity fraud — registering using another person's name, identification number, or personal details.
• Money laundering — using the vivo4d platform to process or conceal funds derived from illegal sources.
• Exploiting system errors — exploiting any bugs, odds errors, or technical glitches for unfair gain.
• Use of automated software (bots, scripts, or automation tools) to play or place bets on your behalf.
• Unlawful collusion between players in table games or poker to manipulate game outcomes.
• Bonus abuse — including creating multiple accounts solely to claim bonuses more than once (bonus abuse / bonus hunting).

Termination by Player: You may close your vivo4d account at any time by contacting our customer support team via live chat. Before the closure is processed, all account balances eligible for withdrawal will be returned to you — subject to the completion of any active bonus wagering requirements.

Termination by vivo4d: vivo4d reserves the right to suspend or close any account without prior notice in the following circumstances:

• Breach of any part of these Terms & Conditions.
• Legal or regulatory compliance requirements that prevent us from continuing to provide services to the player.
• Confirmed fraudulent or manipulative activity.
• Requests from authorised law enforcement agencies.

If your account is terminated for legitimate reasons (not due to a breach), your net account balance will be returned within 7 business days upon completion of the verification process.

To the extent permitted by applicable law, vivo4d and its related parties shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of this platform, including:

• Loss of money or anticipated winnings.
• Service disruptions, technical failures, or cyberattacks beyond our reasonable control.
• Any act or omission by a third party, including payment providers, game providers, or internet service providers.
• Any losses arising from gameplay decisions made by the player themselves.

Vivo4d makes this platform available "as is" and provides no warranties — express or implied — regarding the accuracy, completeness, availability, or fitness of the platform for any particular purpose.

Vivo4d reserves the right to amend, add to, or remove any part of these Terms & Conditions at any time. When a material change is made, we will:

• Updating the "Last Updated" date at the top of this document.
• Notifying members via email or in-platform notification at least 7 days before the amendments take effect.
• Displaying a clear notice of the amendment on the platform's main page.

Continued use of the vivo4d platform after the effective date of any amendment is considered full acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account before the changes take effect.

For any enquiries regarding these Terms & Conditions, or for further clarification on any part you may not fully understand, please contact the vivo4d customer support team via live chat, which operates 24 hours a day, 7 days a week. Email us: support@vivo4d.biz